{"id":42370,"date":"2024-06-23T20:09:19","date_gmt":"2024-06-23T18:09:19","guid":{"rendered":"https:\/\/www.tevema.com\/faq-retours-et-annulations\/"},"modified":"2024-06-28T18:09:47","modified_gmt":"2024-06-28T16:09:47","slug":"faq-retours-et-annulations","status":"publish","type":"page","link":"https:\/\/www.tevema.com\/fr\/faq-retours-et-annulations\/","title":{"rendered":"FAQ Retours et annulations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"42370\" class=\"elementor elementor-42370\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a8c97e dwsd-faq elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"6a8c97e\" data-element_type=\"section\" data-e-type=\"section\" id=\"dwsd-faq-1\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b24dee3\" data-id=\"b24dee3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a6bed1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5a6bed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ Retours et annulations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d34b197 dwsd-faq elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"d34b197\" data-element_type=\"section\" data-e-type=\"section\" id=\"dwsd-faq-2\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b6de80 txt-faq\" data-id=\"5b6de80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8925a7 elementor-widget elementor-widget-shortcode\" data-id=\"b8925a7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"dwsd-faq-container-elementor\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"42720\" class=\"elementor elementor-42720 elementor-41907\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04b6b99 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"04b6b99\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b884d87\" data-id=\"b884d87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69e1eeb elementor-widget elementor-widget-html\" data-id=\"69e1eeb\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"dwsd-faq-container-elementor\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.tevema.com\/wp-content\/themes\/dewebdeveloper\/faq\/dwsd-index-style.css\">\n<ul id=\"dwsd-faq-index\">\n  <li><a class=\"dwsd-faq-index-home\" href=\"https:\/\/www.tevema.com\/fr\/faq-accueil\/\"><i class=\"bi bi-house-fill\"><\/i> FAQ Accueil<\/a><\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-post-traitements\/\">Post-traitement<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-de-compression\/\">Ressorts de compression<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-developpement-et-durabilite\/\">D\u00e9veloppement et durabilit\u00e9<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-a-disque\/\">Ressorts de rondelle<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-a-lames\/\">Ressorts \u00e0 lames<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-mes-coordonnees-et-le-service\/\">Mes coordonn\u00e9es et mon service<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-a-gaz-azote\/\">Ressorts \u00e0 azote<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-commande-et-livraison\/\">Commande et livraison<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-paiement\/\">Paiement<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-qualite-et-certifications\/\">Qualit\u00e9 et certifications<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-retours-et-annulations\/\">Retours et annulations<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-de-timbre\/\">Ressorts d'estampage<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-catalogue-de-ressorts-techniques\/\">Catalogue technique des ressorts<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-a-gaz\/\">Ressorts \u00e0 gaz<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-de-traction\/\">Ressorts de traction<\/a> <\/li>\n  <li><a href=\"https:\/\/www.tevema.com\/fr\/faq-ressorts-de-torsion\/\">Ressorts de torsion<\/a> <\/li>\n<\/ul>\n<script src=\"https:\/\/www.tevema.com\/wp-content\/themes\/dewebdeveloper\/faq\/dwsd-index-navigatie.js\"><\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-863b2f5\" data-id=\"863b2f5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f74b642 elementor-widget elementor-widget-toggle\" data-id=\"f74b642\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"dwsd-faq-faq-inner\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment puis-je retourner des produits ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2591\"><p>Nous appliquons un d\u00e9lai de r\u00e9clamation de 10 jours ouvrables &#8211; tout retour doit toujours faire l&rsquo;objet d&rsquo;une demande pr\u00e9alable aupr\u00e8s de notre service des ventes.<\/p>\n<p>Le service des ventes veille \u00e0 la bonne gestion des produits retourn\u00e9s.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Retours et annulations Comment puis-je retourner des produits ? Nous appliquons un d\u00e9lai de r\u00e9clamation de 10 jours ouvrables &#8211; tout retour doit toujours faire l&#8217;objet d&#8217;une demande pr\u00e9alable aupr\u00e8s de notre service des ventes. Le service des ventes veille \u00e0 la bonne gestion des produits retourn\u00e9s.<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-42370","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ Retours et annulations - Verenfabriek Tevema<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tevema.com\/fr\/faq-retours-et-annulations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Retours et annulations - Verenfabriek Tevema\" \/>\n<meta property=\"og:description\" content=\"FAQ Retours et annulations Comment puis-je retourner des produits ? 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